I’m sorry to hear that you haven’t received the product you purchased via the Wunderpar app. However, it’s important to clarify that Wunderpar operates on an affiliation model. This means that while we provide the platform for users to purchase products and offers using their Wunderpar tokens, we do not directly stock or supply these products. They are provided and shipped by external companies or partners.
Therefore, if you’re experiencing any issues with delivery, the best course of action would be to contact the company or vendor that supplies the product directly. They will have the necessary information and resources to address your concern.
Here’s how you can do this:
- Check Your Confirmation Email: The confirmation email you received after your purchase usually contains contact information for the vendor or supplier.
- Visit Vendor’s Website or Customer Support: If you can’t find the information in the email, try visiting the vendor’s website. They typically have a ‘Contact Us’ or ‘Customer Support’ section where you can submit your queries.
- Provide Your Purchase Details: When contacting the supplier, make sure to provide all the relevant information about your purchase such as the order number, product details, and the date of purchase to help them assist you more effectively.
We appreciate your understanding in this matter and hope your issue will be resolved promptly.
