If you encounter any issues while using the Wunderpar app, there are several steps you can take to report these to our team for investigation and resolution:
- Use the In-App Support Feature: The Wunderpar app includes a dedicated support section where you can report any issues you encounter. Simply navigate to the ‘Help & Support’ section in the app menu, describe your problem, and submit your report.
- Email Support: You can also send an email to our dedicated support team. Make sure to include as much information as possible about the issue you’re experiencing, such as the device you’re using, the version of the app you have installed, the steps leading up to the problem, and any error messages you’ve received. Screenshots or screen recordings can also be extremely helpful.
- Social Media Channels: Wunderpar maintains active social media channels where we engage with our users and provide updates about the app. You can reach out to us via these platforms with any issues you’re experiencing. However, please avoid sharing sensitive information through these channels.
When you report an issue, our team will typically respond with a confirmation that your report has been received and is being investigated. Once the problem has been identified and a solution found, you’ll receive instructions on how to resolve the issue, which might involve updating the app, changing a setting, or following specific troubleshooting steps.
Please remember that your feedback is valuable to us and helps us to improve Wunderpar. We appreciate your patience and support in resolving any issues.